Written by Marcia Butterfield
Published on 11th Jun, 2018
What are your key messages, goals, philosophy? A clearly defined brand will help you to create straightforward content that’s in line with your goals and doesn’t stray from your business philosophy.
Take a step back, and get inside your customer’s head as an individual. What do they want to see online? What are they interested in? Do they like visual elements? Once you’ve got this figured out, you’ll be on the same page as your customers, and your content is more likely to be in line with their interests.
Don’t beat around the bush when it comes to content marketing. Keep your key message clear and upfront, instead of disguising it with confusing, irrelevant content.
Is your content engaging? Will it interest your customer? Will it leave a good impression about your business, and what it stands for? Once you can confidently answer these questions with a yes, then get publishing and distributing.
By now, you’ll have an in-depth understanding of your customer, so you should be able to know where they want to read their information. Do they prefer an e-newsletter, sent to their email address? Or would they rather seek out the information themselves? Do you need to post it on Facebook or other social media platforms?
It isn’t enough to distribute content online, and forget about it. Look at your stats, insights, customer engagement and retention. Evaluate every post, and look for ways to continuously improve on your content. Keep up your research, and look other examples of successful content. And keep getting to know your customer, their wants and needs may change over time.
Content mapping is part of every content marketing strategy and describes the process of mapping content types with each stage of the customer journey – from brand awareness to lead generation to purchase and repeat custom. When you engage people with relevant, helpful, and resonant content at the right stage, you'll enjoy a higher return on your content investment.
The mistake is in moving on to the next piece of content and forgetting about the last one.