Written by Sam Grover
Published on 1st Aug, 2018
One of the biggest truisms in communications is “know your audience.” This is obviously good advice, because the more you know about someone, the easier it is to write for them.
When you’re figuring out who your audience is, you need to make sure you do this in a meaningful way. Every person has all kinds of different character traits, and only a few of them are going to be useful for your purposes.
As an example, I was once asked to write an DM to go out to a list of new leads. I asked who they were, and the person briefing me said, “Mostly women, aged 35-50.”
I had a quick look on the Stats website, and in NZ alone, “women aged 35-50” constitutes a whopping 500,000 people. I would expect that these women have very little in common beyond being born between 1968 and 1983.
What to do?
I went back to the well-meaning person behind this brief, and asked for some more information. She was very accommodating, and told me a few more relevant details:
This was a lot more useful than a reckoning of their ages and gender. I know knew the business they were in, the context in which they’d met us, what they knew about our product, and whether they were interested in hearing about it.
What you do vs who you are
The lesson here is to think about what people do, rather than who they are. You’ll get a lot more value out of your communications if you can define your audience by their behaviour.
If you’re using things like age and gender as your audience definition, you’ll have to make assumptions about people - usually based on stereotypes. This is not very helpful. But when you use people’s behaviour to define them, you don’t have to make assumptions - you’re dealing with crystal-clear information that they’ve given you, through their actions.
So when you’re writing anything, take a second to think about what your audience has done. If you’re writing a speech, you know that your audience has chosen to go to an event. If you’re writing a blogpost about marketing and communication, you know that your audience has clicked a link to a blogpost on marketing and communication.
These concrete actions, while small, tell you quite a bit about your audience’s interests and priorities - so make sure you consider them before you start writing. They'll give you a lot more information than vague, broadly defined demographic reckonings.
Really all we need to do is give te Reo Māori the same respect we give to the French, Latin and Greek words we drop into our English every day. Be observant of the conventions of te Reo Māori, check with authoritative people and websites if you’ve got the convention right, and you’ll be sweet as, bro.
Should we apply a zero-tolerance policy to jargon? Jargon has its place in content marketing. In fact, it can make your content more effective. The trick is knowing when, and how, to use it.